European Union (EU)

Shipping is complimentary within the European Union (EU). The carrier used here is the national post service, La Poste, Collissimo. All orders will be dispatched within 3 working days and tracking is included and emailed upon shipment. Orders within France usually take 2-3 working days. Delivery to other countries within the EU typically takes between 4-9 dys.

If you would like an express service within the EU, we recommend opting for our UPS option, this usually takes 1 working day within Europe and costs €22. 

REST OF THE WORLD

For all orders outside of the EU, there will be an option to choose standard shipping with the national post carrier La Poste, Collissimo for €25, or standard/express with UPS (€35/€50). 

UPS is more reliable than La Poste, however both carriers include tracking. All orders will be dispatched within 3 working days and tracking is included and emailed upon shipment.

Please note that orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:

The sales tax applied by your area for purchases from France. Duties charged for processing by your country. Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon arrival. For more information, please contact your local customs office.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. 

Danielle Karlikoff does not take responsibility in the event of loss or theft in the shipping process, however, if such tragedy occurs, it will be assessed on a case-by-case basis and Danielle Karlikoff and the client will arrive at a solution that satisfies both parties.

We sincerely hope that you are happy with your Danielle Karlikoff purchase. If for some reason you are dissatisfied, you may only exchange or return Pre-Mutation pieces for a refund within 14 days of purchase.The item must be returned in the original condition as received, in its original packaging, unused and with proof of purchase. 

Sale items, My-Mutations or Dream-Mutations are not eligible for return or exchange. If there is a reason for dissatisfaction with any of these, this will be assessed on a case-by-case basis to work on a solution that satisfies all parties. 

Return shipping and handling charges are at the customer’s cost.

To complete your return, it must be approved first. So that we can properly track all parcels, please do not return any item until it has been approved. Before shipping your items back, please email dk@daniellekarlikoff.com and provide a reason for returning the item.

We recommend you keep track of your parcel in case it fails to reach us. We do not take responsibility for the damage or loss of items being returned. Either a voucher or refund will be granted once the product has been returned and reviewed.

If you have purchased a ring and would like it re-sized, a €50 fee will be incurred. This does not include return shipping. We are happy, however, to send you a complimentary ring sizing kit if you are unable to visit a local jeweller for your ring size. Contact dk@daniellekarlikoff.com to enquire. Our sizing guide should help determine your size.

All Danielle Karlikoff pieces are guaranteed for a lifetime. 

This means that if there is an issue with your Danielle Karlikoff piece at any stage during its lifecycle that is a fault of the construction, we will fix it for free. Danielle Karlikoff also provides complimentary cleaning service of your jewellery if you feel it needs a thorough refresh at any stage. If you would like a gold-plated piece to be re-plated, this is a service that is welcome and starts at €30 depending on the size of the piece. The customer is responsible for shipping costs.

In the event you receive a piece that you believe is damaged or defective, we require that you email dk@daniellekarlikoff.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. Complimentary repair or replacement will be offered if we deem that there was a manufacturing fault. We reserve the right to deny any request for return, exchange, or repair. In this case, all return shipping costs will be covered by Danielle Karlikoff. Please consider and follow the recommended care instructions for all items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

In order to prolong the vitality of your Danielle Karlikoff piece, please see materials & care guide.

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads,and software, is the property of Danielle Karlikoff and is protected by international copyright laws.   

You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content from this website without our express written consent.

Unauthorised use of any content on this website may violate copyright, trademark, and other laws and could result in legal action.

‍We take the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other company or agency. This Privacy Policy only covers information collected through this Website.

This Privacy Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.‍

Types of Information Collected

What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:

Purchasing Products

When purchasing Danielle Karlikoff products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our Website as a guest.

Opting Out

How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to dk@daniellekarlikoff.com. Please provide your full name, mailing address, email address, and phone number when making this request.  Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.

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Cookies

Danielle Karlikoff may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Danielle Karlikoff may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Danielle Karlikoff to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.

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Website Activity

We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout our Website. Such information is not correlated with any personal information.

SSL Security

Your Danielle Karlikoff account information is password-protected for your privacy and security. Danielle Karlikoff will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our Website, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

Links to Third Party Sites

Please be aware that our site may contain links to other sites hosted by third parties. Danielle Karlikoff does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.